Frequently Asked Questions

Stay informed and worry-free. Find the answers that
you need to elevate your NODX experience

General information

Where can I find official NODX products for purchase?

Find us in the most trusted Indonesian marketplaces: Tokopedia, Shopee

My product seems defected. What should I do?

We’re so sorry about that. Head on over to Service to notify us regarding your issue.

In the mean time, read our Product Warranty to learn more about the coverage of your product, or reach out to us via email or WhatsApp for assistance.

Do you ship internationally?

We would love to! Although we appreciate your enthusiasm, we only ship within the Southeast Asia region at the moment. Good news is that you can be the first to know when we do by simply joining our to stay updated.

How can I contact the support team at NODX to assist me with my needs?

Let us know how we can help by reaching our Contact page.
Alternatively, reach us via email or WhatsApp on Mondays to Fridays from 08:00 to 17:00 (GMT+7) for all your inquiries.

I’d like to drop my product in for service and repair. Where can I take it to?

Book an online session with our product specialist to assist you with what you need. Alternatively, visit our Service Center on Mondays to Fridays from 08:00 to 17:00 (GMT+7).

I’d like to join as a NODX Official Partner. Where do I sign up?

We love your enthusiasm! Thank you for believing in our vision and mission. Head on over to our Partner page to register.